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Refund Policy

Effective Date: September 17, 2026

HealthPrivy.com ("HealthPrivy", "we", "us", "our") publishes digital health and wellness content: articles, educational courses, tools, and subscription memberships. This policy explains how payments, trials, cancellations and refunds work.

By subscribing to HealthPrivy, you confirm you have read and agreed to it.

1. What you are buying

A HealthPrivy subscription gives you access to premium content and member-only resources for as long as your subscription is active.

When you subscribe, you authorise HealthPrivy, through a secure third-party payment processor, to charge your chosen payment method for the subscription fee and any tax that applies. Please keep your payment details up to date so your access is not interrupted.

2. Refunds

We offer a 30-day refund, no questions asked.

If your membership is not giving you what you hoped for, email us within 30 days of your first payment and we will refund it in full. You do not have to give a reason, and we will not ask you for one. The 30-day refund is available once per member.

Nothing is charged during your free trial, so there is nothing to refund until your first payment is taken. See section 3.

Asking for a refund also cancels your subscription, so nothing renews and you will not be charged again. Your access ends when the refund is issued — including where you had already cancelled and would otherwise have kept access until the end of your billing period.

Refunds are returned to the original payment method.

After 30 days, subscription payments are non-refundable and non-transferable, except where the law requires otherwise, or where section 6 applies.

3. Your free trial

New members start with a 14-day free trial.

  • We take your payment details when you sign up. We do not charge you during the trial.
  • If you cancel before the trial ends, you are not charged at all.
  • If you do not cancel, your first payment is taken on the day the trial ends, and your subscription begins.

4. Billing and renewal

Billing. Subscriptions are billed monthly or annually, depending on the plan you choose. The fee for your billing period is charged in full at the start of that period.

Renewal. Subscriptions renew automatically at the end of each billing period. Your access continues uninterrupted unless you cancel.

The price at renewal. Renewals are charged at our current rate, with one exception: where we have agreed to hold a rate for you, we hold it. A founding member rate stays fixed for as long as the subscription runs without a break, and is not moved to the current rate at renewal.

5. Cancelling

You can cancel at any time from your account's billing dashboard.

  • Cancellation takes effect at the end of your current billing period.
  • You keep full access until then.
  • Beyond the 30-day refund in section 2, we do not prorate or refund unused time.

6. If you were charged in error

Separately from the 30-day refund, contact us if you think a payment was taken in error — a duplicate charge, or the wrong amount. We will look into it and put right anything that was our mistake.

7. Questions and payment disputes

If something has gone wrong with a payment or your membership, email us first. With a 30-day no-questions refund in place, most things are settled faster that way than through your bank.

If a payment is disputed with your card provider, we may need to give them our records of your subscription and your account activity in order to respond.

8. Changes to this policy

We may update this policy — for example if our plans, our payment processing, or the law changes. Where a change materially affects you, we will tell you by email or through the site. Continuing to use HealthPrivy after a change means you accept the updated policy.

9. Contact us

HealthPrivy Support